Abel & Cole Privacy & Cookies Policy

We're committed to respecting and safeguarding your personal data

We've written this policy because we are committed to safeguarding the privacy of our website users and the confidentiality of any information that we collect about you, and we want you to be informed about how we keep your data safe.
This privacy and cookies policy explains when and how we collect personal information about visitors to our website, how we use that data and keep it secure, and when it may be disclosed to third parties. This policy may change from time to time, so please do check in occasionally and make sure you’re happy with the changes. You can find a link to this policy at the bottom of every page under "Privacy and Cookies Policy".

What's in this policy?

1. Who we are
2. When do we collect information about you?
3. What information do we collect about you?
4. How and why do we collect information about you?
5. Legitimate Interests
6. Third Parties
7. How do you stop marketing information being sent to you?
8. Security
9. International Transfers
10. Your rights
11. How long do we retain your personal data?
12. Cookies
13. 16 or under
14. What about third party websites that you can access via our website?
15. Lodging a complaint
16. Policy updates

Who we are

We are Abel & Cole Limited. We deliver delicious, organic and sustainable food.

We are a limited company in England (number 3926343) whose registered office is The Riverside Building, Livingstone Road, Hessle, East Yorkshire, United Kingdom, HU13 0DZ. We are the data controller in respect of all personal data collected via our website, email, telephone, or in person. Whenever you submit your information to us, by these or any other means, we will collect and use such information in accordance with the terms of this policy, and we will ensure that all personal data we hold is treated properly and in accordance with applicable data protection legislation.

We are registered as a data controller with the Information Commissioner’s Office ("ICO") and our registration number is Z7548463. In accordance with data protection legislation, we are required to explain to you how we will treat any personal data which we collect from or about you. If you have any concerns about the way we have used, shared or processed your data you have the right to lodge a complaint with the ICO. However, we would always appreciate the opportunity to address your concerns before you approach the ICO so please do contact us by email at [email protected] or by writing to Data Protection Office, Abel & Cole, The Riverside Building, Livingstone Road, Hessle, East Yorkshire, United Kingdom, HU13 0DZ

When do we collect information about you?

You may give us information about you:

• when you contact us by any means (including via the website, over the phone, by email or by post) with queries, complaints etc.;
• when you create an account with us;
• when you use your account to buy products or redeem vouchers from us;
• when you engage with us on social media;
• when you choose to complete any surveys we send you;
• when you comment on or review any of our products or our services;
• when you opt in to receive our newsletter;
• when you take part in a prize draw, competition or survey;
• when you've given a third party permission to share with us the information they hold about you (for example, pursuant to a third party prize draw, competition or survey).
• When you are selected for re-engagement marketing campaigns we check to ensure we are mailing you at your most up to date address where this data is available to us through third parties. We reflect any changes in your account to ensure we can continue to provide with information that you have consented to receiving.

What information do we collect about you?

The information we may collect, use, store and transfer about you includes the following:

• name, username or similar identifier (such as social media username), title, date of birth and gender (“Identity Data”);
• delivery address, billing address, email address and telephone number(s) ("Contact Data");
• bank account and credit/debit card information (“Financial Data”);
• details of your interactions with us, including interactions through our website, by telephone, email, in person and through social media ("Transaction Data"). For example, we may make notes of our conversations with you, log details of any complaints or comments you make and record where any deliveries have been left for you;
• details of your shopping preferences and personal details (such as purchase history and dietary requirements) which help us to recommend items of interest to you or to send you or make available personalised offers (“Profile Data”);
• your preferences in receiving marketing from us and your communication preferences (“Marketing Data”); and
• your comments and product reviews.
• We may collect data regarding your address for mailing purposes if you are opted into postal marketing communications. We use third party services such as Royal Mail to update your address in your account if you have registered yourself to have moved house. This also includes third party services that tell us you have moved house but with no new address. In this case we do not make changes to your personal data but we do ensure that you are no longer mailed. We do this to ensure we can continue to provide with information that you have consented to receiving.

We may also automatically collect data about you such as internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website ("Technical Data") as you interact with our website. We collect Technical data by using cookies and other similar technologies. Please refer to section 8 for further information regarding the cookies used on our website.

How and why do we collect information about you?

We have set out below a description of how and why we may use personal data you give us and which of the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us by emailing us at [email protected] or by writing to Data Protection Office, Abel & Cole, The Riverside Building, Livingstone Road, Hessle, East Yorkshire, United Kingdom, HU13 0DZ if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ Activity	Type of Data	Lawful basis for processing
To set up an account for you so that you can order products from us.	Identity Data; Contact Data; Financial Data; Profile Data; Marketing Data.	Performance of a contract with you; Necessary for our legitimate interests (in order that we can provide you with the best customer experience and improve the services we are able to offer); Consent (in respect of your marketing preferences).
To process and deliver your order including: Manage payments, fees and charges; Collect and recover money owed to us.	Identity Data; Contact Data; Financial Data; Transaction Data.	Performance of a contract with you; Necessary for our legitimate interests (to recover debts due to us).
To respond to an enquiry made by you (whether via the website, over the phone, by email or by post). We may also keep a record of our communications with you to inform any future communication we have with you and to demonstrate how we communicated with you throughout.	Identity Data; Contact Data; Transaction Data.	Necessary for our legitimate interests (to respond to your enquiry and provide you with the information requested regarding our business and our products and services).
To provide you with marketing information regarding our business.	Identity Data; Contact Data; Profile Data; Marketing Data.	Consent; Legitimate Interests (where legally permitted to do so in order to promote our business and our products - for example, we may use your address details to send you direct personalised marketing information by post telling you about products and services we think may interest you). If you decide that you do not wish to receive such mailings please see section 6 below.
To enable you to partake in a prize draw, competition or complete a survey (survey messages will not contain any promotional content and do not require prior consent).	Identity Data; Contact Data; Profile Data; Marketing Data.	Performance of a contract with you; Necessary for our legitimate interests (to study how customers use our products, to develop them and grow our business).
To send communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Policy and product recall notices.	Identity Data; Contact data.	Necessary to comply with a legal obligation.
To administer and protect our business and our website from fraud and other illegal activities (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).	Identity Data; Contact Data; Financial Data; Technical Data.	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise); Necessary to comply with a legal obligation.
To use data analytics to improve our website, customer relationships and experiences.	Technical Data	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To make suggestions and recommendations to you about products and services that may be of interest to you, under legitimate interest.	Identity Data; Contact Data; Technical Data; Profile Data.	Necessary for our legitimate interests (to develop our products/services and grow our business).

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Purpose/Activity

To set up an account for you so that you can order products from us.

Type of Data

1. Identity Data;
2. Contact Data;
3. Financial Data;
4. Profile Data;
5. Marketing Data.

Lawful basis for processing

1. Performance of a contract with you;
2. Necessary for our legitimate interests (in order that we can provide you with the best customer experience and improve the services we are able to offer);
3. Consent (in respect of your marketing preferences).

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Purpose/Activity

To process and deliver your order including:

1. Manage payments, fees and charges;
2. Collect and recover money owed to us.

Type of Data

1. Identity Data;
2. Contact Data;
3. Financial Data;
4. Transaction Data.

Lawful basis for processing

1. Performance of a contract with you;
2. Necessary for our legitimate interests (to recover debts due to us).

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Purpose/Activity

To respond to an enquiry made by you (whether via the website, over the phone, by email or by post). We may also keep a record of our communications with you to inform any future communication we have with you and to demonstrate how we communicated with you throughout.

Type of Data

1. Identity Data;
2. Contact Data;
3. Transaction Data.

Lawful basis for processing

Necessary for our legitimate interests (to respond to your enquiry and provide you with the information requested regarding our business and our products and services).

---

Purpose/Activity

To provide you with marketing information regarding our business.

Type of Data

1. Identity Data;
2. Contact Data;
3. Profile Data;
4. Marketing Data.

Lawful basis for processing

1. Consent;
2. Legitimate Interests (where legally permitted to do so in order to promote our business and our products - for example, we may use your address details to send you direct personalised marketing information by post telling you about products and services we think may interest you).

If you decide that you do not wish to receive such mailings please see section 6 below.

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Purpose/Activity

To enable you to partake in a prize draw, competition or complete a survey (survey messages will not contain any promotional content and do not require prior consent).

Type of Data

1. Identity Data;
2. Contact Data;
3. Profile Data;
4. Marketing Data.

Lawful basis for processing

1. Performance of a contract with you;
2. Necessary for our legitimate interests (to study how customers use our products, to develop them and grow our business).

---

Purpose/Activity

To send communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Policy and product recall notices.

Type of Data

1. Identity Data;
2. Contact data.

Lawful basis for processing

Necessary to comply with a legal obligation.

---

Purpose/Activity

To administer and protect our business and our website from fraud and other illegal activities (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

Type of Data

1. Identity Data;
2. Contact Data;
3. Financial Data;
4. Technical Data.

Lawful basis for processing

1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise);
2. Necessary to comply with a legal obligation.

---

Purpose/Activity

To use data analytics to improve our website, customer relationships and experiences.

Type of Data

Technical Data

Lawful basis for processing

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

---

Purpose/Activity

To make suggestions and recommendations to you about products and services that may be of interest to you, under legitimate interest.

Type of Data

1. Identity Data;
2. Contact Data;
3. Technical Data;
4. Profile Data.

Lawful basis for processing

Necessary for our legitimate interests (to develop our products/services and grow our business).

---

If we require your information for the purposes of performing a contract with you and you fail to provide this information, or if the information you provide is not accurate, we may not be able to perform the contract we have or are trying to enter into with you.

You warrant that any information you supply to us is accurate and up to date, that you will inform us if any such information requires updating, and that if you submit a third party’s details to us you have that third party’s permission to do so.

We will not sell any of your personal data to any third party.

Legitimate Interests

As noted in the ‘How and why do we collect information about you?’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

Processing for our legitimate interests may include (i) fraud prevention and compliance; (ii) certain marketing and promotional activities; (iii) the provision and operation of referral marketing programmes; (iv) network and information systems security; (v) data analytics; (vi) enhancing, modifying or improving our service; (vii) identifying usage trends; or (viii) determining the effectiveness of promotional campaigns or advertising.

In connection with the above activities, we may share your personal information with trusted suppliers who assist us in our data processing activities.

Third Parties

We may share personal data about you with third parties:

1. who are directly involved in dealing with any request or enquiry made by you;
2. where such disclosure is required by law;
3. who are providing us with professional advice;
4. where the disclosure is in connection with any criminal investigation, legal proceedings or prospective legal proceedings, where permitted by law;
5. where the disclosure is in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
6. where we are required to enforce our Terms and Conditions of Sale or our Terms of Use; or
7. where we have stated or informed you otherwise (for example, in this policy or on our website).
8. where we work with carefully selected companies, such as our customer database hosting provider, marketing agencies and advertising partners who assist us in providing you with a positive customer experience. We never sell your data to third parties and work closely with them to ensure your privacy is protected.
9. We will only pass on your information to a third party for marketing purposes if you opted in to hear from other brands when you signed up to be a customer with us. These participating retailers could be in the clothing, collectables, food and wine, gardening, gadgets and entertainment, health and beauty, household goods, charities, home interiors or travel categories. You can opt out at any time. If you wish to check your marketing preferences, you can do so in the contact preferences section of your account on our website, by emailing us at [email protected], or by writing to Data Protection Office, Abel & Cole, The Riverside Building, Livingstone Road, Hessle, East Yorkshire, United Kingdom, HU13 0DZ.
10. We may also disclose your personal data to third parties in the event that we sell or buy any businesses or assets (in which case we may disclose your personal data to the prospective seller or buyer of such businesses or assets); or
11. if all of our assets are acquired by third parties, in which case personal data held by us about our clients and subscribers will be one of the transferred assets.

How do you stop marketing information being sent to you?

You can ask that marketing information is no longer sent to you by logging in and withdrawing your consent by opting out in the contact preferences of your account on our website, emailing us at [email protected], by writing to Data Protection Office, Abel & Cole, The Riverside Building, Livingstone Road, Hessle, East Yorkshire, United Kingdom, HU13 0DZ, or by clicking on the appropriate link in the footer of any of our marketing emails. It may take up to 15 working days to remove you from our marketing lists.

Security

We will take all reasonable steps to protect your personal data. However, the Internet is global and no data transmitted via the Internet can be guaranteed by us to be completely secure during transmission. We cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

International Transfers

Our website is hosted in the UK and all data provided to us is stored within our servers located in the UK or the European Economic Area (“EEA”). Sometimes we may need to transfer personal data we collect from you to third-party data processors in countries that are outside the EEA - for example, this might be required in order to fulfil your order, process your payment details or provide support services. If we do this, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

1. The transfer is to a third party located in a country that has been deemed to provide an adequate level of protection for personal data by the European Commission.
2. The transfer is subject to use of a contract approved by the European Commission which gives personal data the same protection it has in Europe.
3. The transfer is to a third party based in the US which is part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

In the absence of an adequacy decision in respect of the relevant country, or appropriate safeguards as detailed above, we will not transfer your personal data outside of the EEA unless we have a lawful basis for doing so (for example, because you have explicitly consented to the proposed transfer).

Your rights

If we are sending marketing materials to you by any means, you may ask us to stop sending such marketing materials at any time. Please see section 6 above for further information on how to do this.

You have a legal right to see a copy of the personal data that we keep about you, subject to certain exemptions. Requests for such information should be made by email to [email protected] or in writing to Data Protection Office, Abel & Cole, The Riverside Building, Livingstone Road, Hessle, East Yorkshire, United Kingdom, HU13 0DZ.

In some circumstances you may also have a right to:

1. rectify or erase any personal data we hold about you;
2. restrict our processing of your personal data;
3. object to us processing your personal data (for example, where we are processing your personal data based on our legitimate interests, you can ask us to stop processing your personal data. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data);
4. data portability in respect of your personal data.

In accordance with applicable data protection legislation, we follow security procedures when we process your personal data. We may therefore request proof of your identity before disclosing certain information to you or acting on any requests pursuant to this section 8.

Please contact us at the above address if you have any reason to believe that information we hold about you is inaccurate.

How long do we retain your personal data?

We only retain your personal data for as long as we need it for the purpose for which is was collected. Whilst taking in to consideration our legal obligations, we will on an ongoing basis: review the length of time we retain your personal data; consider the purpose or purposes for which we hold your personal data for in deciding whether (and for how long) to retain it; securely delete your personal data if it is no longer needed for such purpose or purposes; and update, archive or securely delete your personal data if it goes out of date. For further information on how long we retain your personal data please contact our Privacy team using the contact details set out in section 8 above.

Cookies

Our website uses "cookies" to ensure you receive the best possible visitor experience. Cookies are small files which are sent by a web server to an individual's computer which are then stored on that computer's hard drive. A cookie contains text, and is like an identification card which can only be translated by the server it originated from.

Cookies cannot tell us information such as your email address, which we can only collect where you tell us, for example if you submit an inquiry to us.

Our website uses the following cookies for the following purposes:

Strictly Necessary Cookies – Always Active

These cookies are needed to enable our website to run and keep it secure.

Cookie Name	Cookie Description
ai_session	Used to provides insights into site perfomance. Duration: Session or until browser is cleared. Read Microsoft's overview of privacy and safeguarding data.
.ASPXAUTH	Used to track whether customer is logged in. Duration: 42 days. Read Microsoft's overview of privacy and safeguarding data.
__cfruid	Used CloudFlare service to identify trusted website traffic. Duration: Session or until browser is cleared. Read Amazon's overview of privacy and safeguarding data.
ASP.NET_SessionId	Used to check for user session and keep user logged in if sessionId is correct. Duration: Session or until browser is cleared. Read Microsoft's overview of privacy and safeguarding data.
basket-message	Stores the messages that are displayed across the website in the green notification banner, when a customer adds an item to their basket. Session or until browser is cleared.
bskt_i	Used to determine whether to upsell additional products to customers on checkout. Duration: Session or until browser is cleared.
cide	Encrypts the user Id so that we can get the current user from the cookie. Duration: 1 year.
CookieControl	Cookie Control is a consent management platform we use it to help make our website compliant with the UK ICO's directives, the EU cookie legislation, the General Data Protection Regulation's (GDPR) guidelines on the use of cookies, CCPA and LGPD. Duration: 1 year. Read Civic UK's overview of privacy and safeguarding data.
CookieGuidId	Used to check for the basked Id, if the basket is still active, it will be added to the session. Duration: 1 year.
day#	Used to store the delivery day of the customer.
incap_ses_457_353194	This cookie is set to allow a visitor to receive site content from one out of multiple servers as the visitor browses the site. This allows the visitor’s session to be maintained. Duration: Session. Read Imperva's overview of privacy and safeguarding data.
AzureADB2CKmsi	This cookie is used to keep users signed in for Azure B2C when the check the "Remember me" checkbox on signing in. Duration: 42 days.
KHcl0EuY7AKSMgfvHl7J5E7hPtK.paypal.com	This cookie is used to run the card details facility offered on the Abel & cole website through PayPal. Duration: 1 year. Read Paypal's overview of privacy and safeguarding data.
l7_az	This cookie is used by paypal and it preserves users states across page requests. Duration: 1 day. Read Paypal's overview of privacy and safeguarding data.
LoggedON	Indicates to the Blog part of ourwebsite that the customer is logged on. Duration: 1 year.
NewProspectJourney	This cookie indicates that a visitor has never received a delivery from Abel & Cole and has no items on their order. This cookie determines the journey that we present to the visitor. Duration: 31 days.
px-opt-in	The cookie control on the Abel & Cole website requires a visitor to take a clear positive, affirmative action, to indicate that they consent to the processing of their personal data using cookies. If the visitor consents, the px-opt-in cookie is set to "Approved" and any cookies that the visitor has consented to are dropped onto the customers browser. Please note that consent is not required for necessary and functional cookies. Duration: 390 days. Read Civic UK's overview of privacy and safeguarding data.
sc_f	This cookie is set by PayPal to enable payments on the Abel & Cole website. PayPal also uses cookies on its website to recognize its customers and shorten the time it takes the user to log in to their PayPal account by retrieving their emails in the PayPal database. Duration: 11 months. Read Paypal's overview of privacy and safeguarding data.
SLI_*	SLI - SLIBeacon and SLIBeacon_1562183720 are used for our tracking. SLIBeacon stored a unique id for the user. And we added hash to SLIBeacon to make sure our solution works with a domain being shared. So both of them are required on our side. Duration: "SLI1_xxxxxxxxxx (Stored for 30mins) SLI2_xxxxxxxxxx (Session Cookie) SLI4_xxxxxxxxxx (Stored for 6 months)" Read SLI System's overview of privacy and safeguarding data.
SLIBeacon_994772600	SLI - SLIBeacon and SLIBeacon_1562183720 are used for our tracking. SLIBeacon stored a unique id for the user. And we added hash to SLIBeacon to make sure our solution works with a domain being shared. So both of them are required on our side. Duration: 2 years. Read SLI System's overview of privacy and safeguarding data.
__Secure-authjs.session-token	This cookie is used to keep users authenticated across all pages on the Abel & Cole domain. Duration: 30 minutes or 42 days.
bId	Used to track sessions and conversions from our affiliate network. Strictly Necesary only for visitors from TopCashback and Quidco. Duration: 1 year. Read Awin's overview of privacy and safeguarding data.
pubsub_cookie	Used to maintain the live connection between the visitor and the Freshchat widget so messages send and receive in real time. Duration: Session or until browser is cleared. Read Freshworks' privacy policy.
hop-{webchat_token}	Used to route the visitor's chat session to the correct Freshchat server. Duration: Session or until browser is cleared. Read Freshworks' privacy policy.
_fc_session	Stores the current active chat session token so a conversation stays connected while the widget is open. Duration: Session (typically expires after approx. 30 minutes of inactivity). Read Freshworks' privacy policy.
_fc_org_id	Identifies the Freshchat account so incoming chats route to the correct organisation. Duration: Up to 1 year. Read Freshworks' privacy policy.
fc_* (multiple)	A set of Freshchat internal cookies used to manage widget state (e.g. open/minimised, unread count). Duration: Varies, session to 1 year. Read Freshworks' privacy policy.

Functional Cookies

These cookies allow us to provide enhanced functionality and personalisation content for you. For example they're used to recognise you when you return to our website. If you do not allow these cookies then some or all of these services may not function properly.

Cookie Name	Cookie Description
BVBRANDID	This cookie is used by Bazaarvoice to allow internal web analytics to be correlated with the same user for interactions within a particular client domain. Duration: 1 year. Read Bazaar Voice's overview of privacy and safeguarding data.
BVBRANDSID	This cookie is used by Bazaarvoice to allow internal web analytics to be correlated with the same user’s browsing session for interactions within a particular client domain. Duration: Session. Read Bazaar Voice's overview of privacy and safeguarding data.
BVImplmain_site	This cookie is used for client-driven A/B tests. Duration: 2 hours. Read Bazaar Voice's overview of privacy and safeguarding data.
BVUserString	This cookie is used by Bazaarvoice to store a unique identifier for a user, which allows Bazaarvoice to track the user’s browsing behavior across different websites that use Bazaarvoice services. This helps to provide more personalized and relevant content and advertising, and also helps to identify the source of traffic to a website. Duration: 1 year. Read Bazaar Voice's overview of privacy and safeguarding data.
fs_uid	This first-party cookie is an anonymized user ID for tracking engagement and transactions. It provides observability of a user’s journey through the application. Duration: 1 year. Read Bazaar Voice's overview of privacy and safeguarding data.
SSESS*	https://cookiedatabase.org/?s=SSESS&lang=en Duration: Session. Read Bazaar Voice's overview of privacy and safeguarding data.
_hjSessionUser	https://cookiedatabase.org/cookie/hotjar/_hjsessionuser_/ Duration: 364 days. Read Bazaar Voice's overview of privacy and safeguarding data.
DYID	Dynamic Yield unique anonymous identifier. This is a secure cookie. Duration: 1 year. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyid	Dynamic Yield unique anonymous identifier. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyid_server	Dynamic Yield unique anonymous identifier. For more information, see Safari Intelligent Tracking Prevention Policy and DYID Retention Duration: 1 year. Read Dynamic Yields's overview of privacy and safeguarding data.
_cfduid	Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. Duration: 1 year. Read Dynamic Yields's overview of privacy and safeguarding data.
DYSES	Dynamic Yield session identifier. This is a secure cookie. Duration: Browser session. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_lu_ses	Session identifier for landing URL condition targeting. Duration: Browser session. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_ses_load_seq	Internal state in experimentation to detect browser sessions. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_soct	Indicates the last time an action occurred, used for frequency settings (once per day, for example). Duration: 1 year. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_csc	Keeps track of events for the “Elapsed time” condition. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyexps, _dy_att_exps	Keeps state of experiment selections and attribution. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_c_exps, _dy_c_att_exps	Keeps state of persistent experiment selections (legacy, empty entry for most customers). Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_csc_ses	Empty session cookie to notice close of browser. Duration: Browser session. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_toffset	Validation for client’s clock drift (for computers that don’t sync their clock with the Internet – as was observed in Eastern Europe). Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyrc	User engagement actions that are yet to be verified to be sent successfully to server from previous pageview. Should indicate whether another attempt to send should be done. Cleaned up on the next pageview. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyfs	Indicates the first session. Duration: Browser session. Read Dynamic Yields's overview of privacy and safeguarding data.
dy_fs_page	Indicates the URL of the first page in the session. Duration: Browser session. Read Dynamic Yields's overview of privacy and safeguarding data.
_dybatch	User engagement actions that are yet to be verified to be sent successfully to server from previous pageview. Should indicate whether another attempt to send should be done. Cleaned up on the next pageview. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dycmc	Assists in markup of cookie-deleter users. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyjsession	The session ID. Duration: Browser session. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_cs_storage_items	Management of custom cookies created by customer or Customer Success team. Duration: 1 year. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_df_geo	Human-friendly country, state, city. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_geo	Machine-friendly country, continent, area, city. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyaud_sess	User state of the real-time audience segmentation system (session-oriented). Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyuss_<section_id>	Superficial usage data (session-oriented). Duration: Browser session. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_weather_<section_id>	Cached weather forecast data (if applicable). Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_tsrc	Cached “traffic source”. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyaud_nchc	User state of the real-time audience segmentation system. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dyaud_page	Non-user state of the real-time audience segmentation system. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dycnst	GDPR consent user status. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dy_device	Caches coarse device data (brand, and Tablet vs Smartphone). Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_dycst	Collects data about the user agent and window size. Duration: 30 days. Read Dynamic Yields's overview of privacy and safeguarding data.
_fc_uuid	Recognises a returning visitor so their previous Freshchat conversation history can be shown again. Duration: Up to 1 year. Read Freshworks' privacy policy.

Marketing Cookies

These cookies help us decide which products, services and offers may be relevant for you. We use this data to customise the marketing content you see on websites, apps and social media. They also help us understand the performance ofour main marketing activities. These cookies are set by us or our carefully-selected third parties.

Cookie Name	Cookie Description
_fbp	Tracks the behaviour of visitors to our site and shares this information with Facebook to help improve ad targeting and also to track conversion events in the ad platform Duration: 90 days. Read Facebook's overview of privacy and safeguarding data.
_opt_awcid	Used for campaigns mapped to Google Ads Customer IDs. Duration: 24 hours. Read Google's overview of privacy and safeguarding data.
_opt_awmid	Used for campaigns mapped to Google Ads Campaign IDs. Duration: 24 hours. Read Google's overview of privacy and safeguarding data.
_opt_awgid	Used for campaigns mapped to Google Ads Ad Group IDs Duration: 24 hours. Read Google's overview of privacy and safeguarding data.
_opt_awkid	Used for campaigns mapped to Google Ads Criterion IDs Duration: 24 hours. Read Google's overview of privacy and safeguarding data.
_opt_utmc	Stores the last utm_campaign query parameter Duration: 24 hours. Read Google's overview of privacy and safeguarding data.
_pin_unauth	Pinterest use cookies or other similar technologies, use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). For example, they use cookies to store your language preferences or other settings so you don‘t have to set them up every time you visit Pinterest. Duration: Session or until browser is cleared. Read Pinterest's overview of privacy and safeguarding data.
_pinterest_ct_ua	Pinterest use cookies or other similar technologies, use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). For example, they use cookies to store your language preferences or other settings so you don‘t have to set them up every time you visit Pinterest. Duration: Session or until browser is cleared. Read Pinterest's overview of privacy and safeguarding data.
_uetsid	Shares session information with Microsoft for Advertising purposes. Duration: 24 hours. Read Microsoft's overview of privacy and safeguarding data.
_uetvid	Shares session information with Microsoft for Advertising purposes. Duration: 13 months. Read Microsoft's overview of privacy and safeguarding data.
bId	Used to track sessions and conversions from our affiliate network. Duration: 1 year. Read Awin's overview of privacy and safeguarding data.
MUID	Identifies unique web browser and shares for advertising and analytics purposes. Duration: 1 month. Read Microsoft's overview of privacy and safeguarding data.
tfpsi	Records unique sessions and conversions for advertising and tracking purposes. Duration: 1 month. Read Tead's overview of privacy and safeguarding data.
usida	Tracks the behaviour of visitors to our site and shares this information with Facebook to help improve ad targeting and also to track conversion events in the ad platform. Duration: Session or until browser is cleared. Read Facebook's overview of privacy and safeguarding data.
_ttp	Used by TikTok as a means of tracking your website activity to help us optimise our advertising. Duration: 13 months. For further details on TikTok cookies, visit TikTok.
_tt_enable_cookie	Used by TikTok as a means of tracking your website activity to help us optimise our advertising. Duration: 13 months. For further details on TikTok cookies, visit TikTok.

Analytics Cookies

Analytical cookies help us to improve our website by collecting and reporting information on its usage.

Cookie Name	Cookie Description
_cs_c	Used to track user behaviour on websites and to genertate reports on website performance. Duration: 13 months. Read Content Square's overview of privacy and safeguarding data.
_cs_cvars	Used to store custom variables. Duration: Session. Read Content Square's overview of privacy and safeguarding data.
_cs_id	Used to store a unique user identifier Duration: 13 months. Read Content Square's overview of privacy and safeguarding data.
_cs_s	Used to track the number of pageviews within the running session Duration: 30 minutes. Read Content Square's overview of privacy and safeguarding data.
_ga	Used by GA to track unique visitors across multiple websites. Duration: 2 years. Read Google's overview of privacy and safeguarding data.
_gid	Used to distinguish web visitors Duration: 24 hours. Read Google's overview of privacy and safeguarding data.
_gat	Used to throttle request rate Duration: 1 minute. Read Google's overview of privacy and safeguarding data.
_ga_NQ8KE9N9PE	Used to track the number of sessions on a website. Duration: 2 years. Read Google's overview of privacy and safeguarding data.
_gaexp	Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in. Duration: 90 days. Read Google's overview of privacy and safeguarding data.
_gali	Differentiates between links to the same URL using the element IDs of a link or a parent element. Duration: 30 seconds. Read Google's overview of privacy and safeguarding data.
_gat_UA-4421463-1	Collects information about how visitors use a website Duration: 1 minute. Read Google's overview of privacy and safeguarding data.
lux_uid	SpeedCurve's Real User Monitoring product (LUX) measures a visitors experience when they view and interact with the Abel & Cole website. It captures data such as how quickly pages load, whether the page was responsive when someone tried to interact with it and how long was a visitors session. The lux_uid cookie is used to group the pages a user visits together as a session. Duration: 30 minutes after last page view. Read Speedcurve's overview of privacy and safeguarding data.

Most internet browsers allow you to prevent cookies being stored on your computer. Alternatively you may be able to configure your browser to accept all cookies or to notify you when a cookie is offered by our server. You may also be able to delete all cookies currently stored on your web browser. Therefore unless you change your browser settings you will automatically accept cookies from our website. We may also collect information about where you are on the Internet (e.g. the URL you came from, IP address, and domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website. We will use this information to administer our website, for internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes) and as part of our efforts to keep our website safe and secure. For further information about cookies and how they are used, please visit www.aboutcookies.org.

16 or under

Our website is not intended for children and we do not knowingly collect data relating to children.

What about third party websites that you can access via our website?

Our website contains links to other websites which are outside our control and are not covered by this Privacy and Cookies Policy. If you access other websites using the links provided, the operators of those websites may collect personal data from you which will be used in accordance with their respective privacy policies which you should read. We are not liable for the practices of such third party website operators in respect of your personal data.

You acknowledge that any information that you post using our social media facilities will be viewable by anybody who visits those websites and that such information is also subject to the relevant provider’s privacy policy. You are advised to consult each such privacy policy to see how they will use your data.

Lodging A Complaint

Abel & Cole only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

[Abel & Cole]
Data Protection Officer
The Riverside Building, Livingstone Road, Hessle, HU13 0DZ
[email protected]

The Commissioner
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
https://ico.org.uk/make-a-complaint/

Policy updates

Policy last updated on 5th July 2022
Updated to simplify the information about third party data sharing, and to update cookie policy to include our CRM platform.